Privacy Policy

MaxFiles ("the Platform") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you use our services.

Information We Collect

• Account Information: Name, email address, password, organization details.
• Usage Data: Anonymized analytics such as page views, clicks, and feature usage (collected via Google Analytics and Mixpanel).
• Files & Content:
  • On-Premise Deployment: We do not store or access your files. All data remains under your control.
  • Cloud Deployment: We store and back up files and metadata on secure infrastructure (AWS, DigitalOcean).
• AI Interactions:
  • On-Premise: Local processing with LM Studio or customer-provided AI models.
  • Cloud: Processed through our secure API endpoints, which may leverage OpenAI models.
• Logs: Basic system logs for error tracking and security monitoring.

How We Use Information

• To provide and improve the Platform.
• To deliver AI-powered features such as semantic search and file Q&A.
• To generate anonymized analytics for product improvements.
• To maintain security and prevent unauthorized access.

Data Sharing

We do not sell your data. We may share information with:

• Cloud Providers: AWS, DigitalOcean (for storage, hosting).
• Analytics Providers: Google Analytics, Mixpanel (anonymized).
• AI Providers: OpenAI (only for cloud deployment when AI queries are made).

Data Rights (GDPR)

You have the right to:

• Access your data.
• Request correction or deletion.
• Export your data in machine-readable format.
• Withdraw consent for certain processing.

Requests can be made at [email protected].

Data Retention

• On-Premise: We do not retain any customer files.
• Cloud: Files and backups are retained until account termination. You may request deletion at any time.

Children's Data

MaxFiles is not intended for individuals under 16 years of age. We do not knowingly collect data from children.

Security

• Role-based access control and encryption in transit.
• Backups stored securely on cloud infrastructure.
• Customer-managed data isolation for on-premise setups.

Changes

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Effective Date."

Contact

For questions about this Privacy Policy, contact: